Been with them for several years, never really had any problems with them. And service was good, recently decided to go for a 3 year service plan with them, based on past experience and the price, though it was a good deal. It was not a good deal. Suffered from extremely poor service, as others have noted, you do not get what you are promised. Services are severely oversold. Seems like a bait and switch they may have been okay a few years ago, but now its just oversold and you do not get anywhere near the resources that are promised. I tried to cancel within the 14 days of the new service, but they do not allow you to cancel for a refund, only a credit. Why would I want a credit if the service they are going to provide is nowhere near what they can deliver? It's a bait and switch, avoid at all costs.